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What is Marriott Moments?

Marriott International has partnered with PlacePass to bring you thousands of tours and activities globally. Whether you are looking for sumo wrestling classes in Tokyo, skip-the-line tickets at the Eiffel Tower, or a custom wine tour in Cape Town, we have options for every traveler. Hertz Car Rental is also available.

Am I booking directly with Marriott?

Marriott Moments has partnered with a third-party company (www.PlacePass.com) that specializes in finding thousands of tours and activities globally.

Who provides the experiences listed on Marriott Moments?

We work with a select group of tour and activity partners to bring you the best things to do in any destination. You can find the name of the activity partner on the product details page, and at checkout. These partners are carefully chosen for their value, quality, and track record of delivering great experiences. We are proud of the breadth and caliber of the experiences available, and are confident you will find something to love.

How do I know these are quality experiences?

We work with the world's leading tour and activity companies to bring you the experiences featured on Marriott Moments. Feel free to check out reviews and star ratings to see what other travelers have thought of the experiences, and you are always welcome to contact us if you have specific questions about a tour or activity.

What is the difference between Marriott Moments and Marriott Rewards Moments and SPG Moments?

Marriott Moments offers travel experiences for Members and non-Members, offering thousands of travel experiences globally. Marriott Rewards Moments (moments.marriottrewards.com) and SPG Moments (spgmoments.com) offer exclusive once-in-a-lifetime Member experiences to Rewards Members only, which can only be paid for using Rewards points. Our goal is to help Marriott guests make the most of their trip while they are booking their stay, including finding and booking wonderful experiences for any kind of journey.

Who can I contact with general questions about experiences or car rental purchases through Marriott Moments or Hertz?

For all general questions, cancellations or modifications please contact the Marriott Moments team at 857-706-1976.

Does Marriott Moments require Membership?

No Membership is required to search and book through Marriott Moments. A Marriott Rewards or SPG Membership is required to be eligible to earn points on purchases.

Is moments.marriott.com available in other languages?

Right now, Marriott Moments is only available in English.

Do you have tours available in languages other than English?

Many of the experiences featured on Marriott Moments are available in multiple languages. Please check the inclusions and exclusions section of the product detail page before booking. If no language option is specified, you can assume the tour will be in English.

How can I contact the activity organizer or tour operator?

Please refer to your voucher, which will have contact details for the activity organizer or tour operator.

How can I contact Marriott Moments?

You can find several ways to reach us on the Contact page, either via phone (857-706-1976) or email (marriott-moments@placepass.com). If you have already made a booking with us, please have your booking email and confirmation number handy so we can help you more quickly.

How do I search for activities on Marriott Moments?

If you have a specific activity in mind, like snorkeling or sumo lessons, just type your query into the activity search bar. You can also use our filters to narrow your results, or sort by price range, duration, rating, and more.

How does the booking process work?

You can book online through moments.marriott.com and get your tickets via email in three easy steps:
1) Once you find an experience you like, click "View" to be taken over to the product detail page.
2) On the product detail page, use the calendar to select your desired date. Then, choose the specific time or tour option of interest to you, and specify the number of people joining.
3) On the checkout page, enter your contact info, answer a few quick questions (if required by the operator), and enter your payment information.

Once your payment is successfully processed, you will see a confirmation page with the details of your purchase. You will also receive an email with a copy of your receipt and a link to your voucher, if applicable.

When do I pay?

To secure your reservation, payment in full is required at the time of booking.

What credit cards do you accept?

We accept a variety of payment methods including Visa, MasterCard, and American Express.

How do I know my credit card information is safe?

Your security is very important to us. Any page that requires personal information or payment details is secured via an encrypted solution.

Can I use a Marriott gift card to apply payment?

At this time you cannot use a Marriott gift card to purchase through Marriott Moments.

How do I get my voucher?

Once your booking is confirmed, you will receive an email with details of your experience and how to redeem, including a link to any applicable voucher and contact information of the experience provider. You will typically receive your voucher within an hour of booking, but certain activities may take up to 48 hours to confirm. Please be sure to add marriott-moments@placepass.com to your Safe Senders list to make sure you can get your email.

Can I book an experience in a different currency?

Our travel experiences are currently presented in US dollars only.

What surcharges will I have to pay?

Your final purchase price may include surcharges. Often, surcharges are taxes and fees imposed by the U.S. or foreign government regulations.

Can I use more than one credit card to apply payment?

No, only one credit card is accepted per purchase.

What if I want to make a group booking?

We would love to help with your group booking. Please submit your request to marriott-moments@placepass.com and our team will follow up with you shortly.

Where do I meet my guide / where does my experience leave from?

Meeting instructions will be displayed at checkout, and will also be provided in your order confirmation and voucher. Many of our experiences allow you to specify a pickup and drop-off location such as your hotel at the time of booking the experience.

What's included in the tour or activity price?

Please review the product details to see what is included in your specific experience. Many of our tours and activities include transportation, entry fees, and sometimes snacks. If something is not specifically listed, it is best to assume it will not be included. Hotel accommodation is not included in your purchase.

Can I add an additional person to my experience after it has been booked?

The ability to add additional people varies by experience and tour provider. The fastest way to add an additional person is to purchase an additional ticket through the website. Alternatively, you may contact us at 857-706-1976.

Can I customize my tour or activity?

We offer thousands of private, fully customizable experiences through Marriott Moments. These enable you to work directly with the operator to set your itinerary according to your preferences. Please review the product details to determine if your experience is customizable.

How do I schedule my hotel pick-up?

If your tour includes a hotel pick-up and drop-off, you will be able to specify the details at time of booking. You can also follow up directly with the tour operator if your plans change - their contact information will be available on your voucher.

What do I present to the guide or tour operator?

Please present your printed or electronic voucher at the start of your experience. If you are expecting limited internet access, it is best to print ahead of time, or download and save to your mobile device.

What should I wear on my experience?

It depends on your experience. We offer everything from museum tours to snorkeling to hot air balloon rides, so please read the activity description closely to make sure you are dressed appropriately.

What should I bring on my experience?

Please check the activity description or your voucher for suggestions on recommended items. It is always a good idea to have comfortable shoes, a camera, sunscreen, and a reusable water bottle - no matter where you're headed.

Do I need to provide passport info?

Some experiences do require you to provide passport information for everyone in the party. We will only ask for it if it's required.

What charges will appear on my credit card statement?

The charge for your Marriott Moments purchases will appear on your credit card statement as PlacePass. You will be charged at the time of booking for the entire cost of your purchase.

What if I did not receive an email confirmation or ticket for my booking?

Please try checking your spam or trash folder first. If it is still not there, please give us a call at 857-706-1976.

How do I modify or cancel my reservation after I've made the initial booking?

Please call us at 857-706-1976.

I can't find my guide or tour operator - what should I do?

Please double-check your email confirmation and voucher to make sure you are in the right spot. If you still can't find your guide, please refer to your voucher, which should include a phone number for your local tour operator.

What if I'm late for my tour?

Please contact the tour operator for instructions. We cannot guarantee space on a later departure, unfortunately. Please always allow plenty of time to reach the tour departure or meeting point, as some of our experiences have cancellation penalties.

What is your cancellation and refund policy?

The cancellation and refund policy varies according to the terms of our partners and tour operators. You can view the cancellation policy for your experience on the product details page.

What happens when the website rejects my credit card?

The website rejects a credit card if you enter the wrong information, enter an invalid credit card, or the credit card has exceeded its limit. If one or more of those situations occurs, an error message appears on the screen. If the card you are currently using is expired or over its limit, try using a different credit card. If you do not receive an email confirmation within 24 hours of purchase or if you continue to have problems, contact us at 857-706-1976.

Can a loyalty Member earn loyalty points for booking an experience or car rental?

Yes, a Member can earn either Marriott Rewards or SPG Points for booking an experience on Marriott Moments. The customer must sign-up or already be a Member and add their Member account number at check-out. Note, Hertz Car Rentals are also eligible for point earning. Point earning is subject to separate terms and conditions.

A full list of Earn Terms and Conditions is available by visiting the Terms & Conditions section in the footer link at the bottom of moments.marriott.com

How does a Member earn Marriott Rewards Points or SPG Points through Marriott Moments?

You must sign-up or already be a Marriott Rewards or SPG Member before check-out on moments.marriott.com and remember to add your Member account number at check-out. To sign up for Marriott Rewards or SPG, please visit Members.marriott.com. Membership is free.

How many loyalty points do Members earn for booking experiences or car rental?

Points earning will typically be based on a fix amount per dollar spent, though point promotions may apply. Members can see how many points will be earned on the product detail and checkout pages of the experience. These values are subject to change. Hertz based earning is subject to specific Hertz promotional program terms.

I am traveling with multiple people - can we each earn points for the booking?

If a Member is purchasing on behalf of additional people, at least one of the purchases must be reserved for the Member and the Member must pay for all purchases in order to earn Points. Only one Member can earn Points on a single purchase order. Points for a product booked for more than one Rewards Programs Member will only be awarded to the Rewards Programs Member number entered at time of check-out on moments.marriott.com.

When will my loyalty points appear in my account?

Provided the correct Marriott Rewards or SPG Member number is added upon check-out, points will automatically appear in your Marriott Rewards or SPG account two to four weeks (14 – 28 days) following the completion of the experience. If for some reason your points do not appear, please call us at 857-706-1976.

Where will I see my loyalty points appear?

Your points will appear in your Marriott Rewards or SPG account, labeled as PlacePass. Marriott Rewards points earned on Hertz Car Rental will be labeled as Hertz.

I put in my loyalty number at checkout, but the points have not appeared in my account.

To ensure Points are automatically posted to the correct Marriott Rewards or SPG Member account, the Member's account number must be entered correctly at time of check-out on moments.marriott.com. It can take two to four weeks (14 – 28 days) following completion of your experience for the points to appear in your account. If it's been more than 14 days, please call us at 857-706-1976.

I put in my Marriott Rewards number at checkout, but I'd like to earn SPG points for this experience.

Please visit Members.marriott.com to learn how to link your SPG and Marriott Rewards accounts. Members with linked accounts can transfer points between accounts once the points are posted.

Can Members use points to make a booking?

Currently, you are not able to book an experience using Marriott Rewards or SPG Points on moments.marriott.com. We will be offering that capability at a later date. However, Members can still continue to use points on exclusive Member experiences through Marriott Rewards Moments (moments.marriottrewards.com) or SPG Moments (spgmoments.com).

Will I earn rewards points on activities booked on partner sites that I’ve been linked to from Marriott Moments?

Activities booked on our partner sites (including StubHub) are not eligible to earn rewards points.

Can I earn both Marriott Rewards and Hertz Gold Plus Rewards on Hertz rentals booked on Marriott Moments?

You can earn either Marriott Rewards or Hertz Gold Plus Rewards on Hertz rentals booked on Marriott Moments. If you enter both your Marriott Rewards account number and your Hertz Gold Plus Reward number at checkout, you will earn whichever rewards program you have selected in your Hertz profile. You can modify your settings here.

Contact Us

If you have further questions about the Marriott Rewards Moments program call us at 1-844-892-0634 or email us at marriottrewardsmoments@maritz.com.

Phone assistance is available from 7:00am – 7:00pm CST, Monday through Friday.


Program

What is the Marriott Rewards Moments program?

The Marriott Rewards Moments program provides Marriott Rewards and The Ritz-Carlton Rewards members access to sporting events, culinary experiences, entertainment packages and truly unique moments. These experiences can be purchased or select experiences can be bid on, auction style, using Marriott Rewards or The Ritz-Carlton Rewards points.

What are the Terms & Conditions of the program?

The general Terms & Conditions for the program can be found here. Each experience may also have unique terms which will be outlined on the experience detail page as well as within the Terms & Conditions link on each experience detail page. Prior to finalizing your purchase you must confirm that you have read all Terms & Conditions.

What is the difference between Marriott Moments and Marriott Rewards Moments and SPG Moments?

Marriott Moments offers travel experiences for Members and non-Members, offering thousands of travel experiences globally. Marriott Rewards Moments (moments.marriottrewards.com) and SPG Moments (spgmoments.com) offer exclusive once-in-a-lifetime Member experiences to Rewards Members only, which can only be paid for using Rewards points. Our goal is to help Marriott guests make the most of their trip while they are booking their stay, including finding and booking wonderful experiences for any kind of journey.

How often are new experiences added?

New experiences will be added to the site on an on-going basis as they become available. Please check back regularly for new experiences, and continue to review email announcements we will periodically make to members.

What if I have questions about the Marriott Rewards Moments program?

You can call us at 1-844-892-0634 or email us at marriottrewardsmoments@maritz.com.

Is the website available in languages other than English?

Currently, the experiences marketplace is available in English only. Future expansion of the program will enable us to serve our global members in additional languages, and offer localized experiences around the world.

Can I redeem for an experience if I live outside the United States?

Members residing outside the U.S. will be able to purchase only select experiences due to local law and tax restrictions regarding fulfillment. These experiences will include “will-call” assets for members to pick-up at the venue of the experience or include email instruction for finalizing redemption. There will be no mail delivery outside of the United States. Experiences not available for purchase by members residing outside the United States will be indicated on the experience detail page. Currently, experiences are not available for residents of Quebec.

Do I need to be a Marriott Rewards or Ritz-Carlton Rewards Member to log in?

Yes. If you are not already a Marriott Rewards or The Ritz-Carlton Rewards member, you must go to marriottrewards.com or ritzcarltonrewards.com to enroll for free.


Experiences

How do I redeem Marriott Rewards or The Ritz Carlton Rewards points for experiences?

You can redeem points for fixed-price experiences or you can bid auction-style on select experiences. Each experience will be identified with either a fixed-price or bidding option.

How do I purchase the fixed-price experiences?

You can purchase experiences with your Marriott Rewards or The Ritz-Carlton Rewards points. Once you’ve signed in, you will see your Rewards point balance. Simply select the experience you’d like to purchase, confirm the total number of points to be deducted from your account and finalize the purchase. Points will automatically be deducted from your Rewards Account. If an experience says “bid now” – it is available for bidding auction style and cannot be purchased immediately.

What if I want to purchase or bid on more than one package of the same experience?

Due to the uniqueness of each experience, the quantity available for each experience varies. You can call us at 1-844-892-0634 to determine if additional packages are available, however, separate transactions must occur for each package.

Are there any redemption or bidding limits?

The only limit is specific to auction packages within a single event. A member cannot have the highest bid across more than two packages with one single event at any given time.

What if I don’t have enough points to purchase or bid on an experience? Can I pay the difference with my credit card?

TAt this time, experiences can be redeemed using points only. If you do not have sufficient points to complete your redemption, you have the option to purchase additional points here, up to a maximum of 50,000 additional points per year. Please note that it can take up to 48 hours for points to appear in your account, and experiences cannot be held or guaranteed to be able available after that time.

The experience I want says that it is sold out. Can I still buy it?

The Marriott experiences marketplace site offers such unique experiences that they can only be offered for a limited time and in limited quantities. Once all quantities of an experience are sold, they are no longer available for redemption. Check back frequently for more great experiences, and continue to read email updates we send our members about new experiences.

What happens after I purchase my experience?

You will receive an immediate confirmation email with your purchase details within 24 hours. For experiences with physical assets, you will receive a secondary shipping confirmation email and physical assets delivered to the address identified during checkout. For all other experiences, you will receive a secondary email with detailed redemption instructions to finalize your experience.

Can I return my experience after purchase?

No. All purchases are final and cannot be refunded for any reason.

Can I gift my experience after purchase?

Items that do not require “will call” pick up can be gifted; however, items that require “will call” pick up at a location cannot be gifted or transferred to another individual without prior verification with Marriott Rewards. Please contact 1-844-892-0634 or email us at marriottrewardsmoments@maritz.com if you have any questions. If experience arrangements are made directly with a third-party affiliate, you will need to contact that third party directly to discuss the transfer and abide by their transfer policy.

Can I resell my purchase?

No. Experiences purchased through the experiences marketplace may not be resold for any reason. Violators are subject to removal from the Marriott Rewards or Ritz-Carlton Rewards Program and forfeit their Rewards Points balance.

As an SPG member can I use SPG Points to redeem for experiences?

Only Marriott Rewards or Ritz-Carlton Rewards points can be used to purchase experiences. We do not anticipate launching a newly combined program until 2018.


Bidding

How do I bid?

You can bid on select experiences with your Marriott Rewards or The Ritz-Carlton Rewards points – once you’ve signed in, you will see your Rewards point balance. Select experiences available for bidding will be identified with a “Bid Now” option. Once you’ve selected your preferred experience, enter your desired bid amount in 2,500 point increments. You will be prompted to review and accept the terms and conditions prior to reviewing and submitting your final bid.

Once your bid is confirmed, it is final and cannot be retracted. You will receive a bid confirmation email after every confirmed bid. Bids must be entered before the auction end time to be considered valid. In some last minute bid scenarios, the final bid time displayed in the Bid History may be a few seconds after the auction closed. This is due to the time it takes to fully process bids in the system.

Points are not deducted from your account until the winning bid is determined.

What is a Max Bid?

Placing a maximum bid makes bidding easy. Bid the highest amount you're willing to pay and the system will automatically bid the minimum amount required to keep you in the lead, until you win or reach your maximum bid amount. Your maximum bid will remain hidden from everyone else.

Example Scenario:

  • If the current bid is 50,000 points and your max bid is 100,000, we’ll bid 52,500 for you.
  • If no one else bids, you win! You’ll pay 52,500 points.
  • Or, if someone else bids 75,000 points, we’ll bid 77,500 for you.
  • We’ll continue to bid to keep you in the lead, up to your max bid.
  • If someone else bids 102,500, we’ll notify you via email that you’ve been outbid.
  • If two people bid the same amount, the first bid placed has priority.
  • Your max bid will remain hidden from everyone else.
  • All bids are placed in minimum increments of 2,500 points.
  • Once you confirm your Max Bid, you may not decrease or remove it.

Can I increase my bid?

Yes, you can increase your bid at any time during the auction period. This applies to one-time bids and Max Bids. Bids must be made in 2,500 point increments.

Can I retract a confirmed bid?

No, all confirmed bids are final and cannot be retracted.

How can I verify I am still the highest bidder?

Visit the experience detail page and click “See Bid History”. Bid History shows all confirmed bids, listed in the order they were received. The last four digits of each member’s Marriott Rewards ID are displayed to make it easy to track your bids.

Will I be notified if I am no long the highest bidder?

Yes, you will receive an email if your bid is no longer the highest and you can increase your bid at this time.

Will I be notified if I am the winner?

If you are the winning bidder at the close of the auction, you will receive an email and the points will be deducted automatically from your account.

What is the SPG Moments program?

The Moments program gives SPG® members VIP access to concerts, culinary experiences, premier sporting events and more — starting at only 1,000 SPG Points. Visit About Moments to learn more.

How often are new Moments experiences made available?

New events are added to the site frequently. You can browse the latest additions by viewing the list of All Events.

What if I have a question about Moments?

You can chat with us online 24/7, call us at 1-888-625-4988 or email us at spgmoments@starwoodhotels.com. Please note: Chat support is provided in English only.

What are the terms and conditions of the Moments program?

The general terms and conditions for the Moments program and its auction rules can be found here. Specific terms and conditions that apply to each individual auction are located on each auction's main page. In order to bid, you must read and acknowledge both.

For terms and conditions of the general website and functionality, click here. To view the privacy statement, click here.

Is the Moments website available in any language other than English?

Currently, the Moments website is available in English only. However, we have translated several pages to help our global members understand how the Moments program and auctions work.


Events

How do I redeem SPG Points for Moments events?

1. Find your event by browsing the list of current, exclusive SPG Moments. You can search by date, location, event type and more.

2. Use your SPG Points by bidding, auction-style, on a single event, or by redeeming for fixed-price events.

What is a single-package auction event?

A single-package auction event is an auction with only one package available; the highest bid wins at the close of the auction. Even if multiple similar packages are available for auction, each package represents its own auction and will be rewarded to a single high bidder. The Bid Now button identifies this event type.

What is a fixed-price event?

A fixed-price event is always a set price, typically with a limited number of packages available. The first bidders to redeem the required number of SPG Points will win these packages until the limited number is sold out. The Redeem Now button identifies this event type.

What is a private event?

From time to time, SPG will conduct auctions for selected groups of members. Eligibility is determined solely at the discretion of SPG.

How long are Moments events live on the website?

Single-package auction events (bidding) are typically live for 10 days from the date of the auction launch. Fixed-price events are typically live for 14 to 28 days from the date of the event launch. It should be noted that these are averages, and durations will vary.

How many SPG Points do Moments packages typically sell for?

There is no typical package price — it depends on how many members bid on the packages and how high each member is willing to bid. To view more details about package purchase prices, please visit Past Moments.

Is there a limit to how many packages I can purchase?

Yes. Package quantities are limited to one to two per member per unique auction, and five total packages per calendar year. The five-package limit includes both single-package and fixed-price events. Please note that this is subject to change per auction/event.

I don't see my preferred city or date listed for a fixed-price event I am interested in (e.g., concert tickets). Is there anything I can do?

Please call us at 1-888-625-4988 or email us at spgmoments@starwoodhotels.com with your specific question so that we can better assist you. All modifications are solely at the discretion of SPG.

Are the packages returnable?

No. All purchases are final. If you are the winning bidder, SPG Points will be deducted automatically from your account.

Can I gift my Moments experience to a friend or relative?

Many of our packages include two tickets so that a friend or relative can attend. However, the winning bidder may not resell items purchased through the Moments program and may not assign, transfer, remarket, resell or otherwise dispose of an experience without obtaining Starwood's prior written consent. Violators are subject to removal from the program and forfeiture of SPG Points balance.


Registration

Can I browse listings without logging in?

Yes, you may browse All Events without logging in.

How do I log in?

Simply enter your last name and SPG number on the Moments home page in the top right corner.

What if I forget my password?

Just click Retrieve Password by the log-in boxes at the top of the site. Instructions will then be given about how to change your password or obtain a new one. You can also call us at 1-888-625-4988.

Do I need to be a Starwood Preferred Guest® member to log in?

Yes. If you are not already a Starwood Preferred Guest member, please go to spg.com to enroll today. Enrollment in the Starwood Preferred Guest program is free.


Bidding

How do I bid?

It's easy — just follow these simple steps:

  1. First, log in. Please see log-in instructions above.
  2. Find your Moments event and click "Bid Now" to begin.
  3. Place a manual bid by clicking "Bid XX,XXX SPG Points," or place a maximum bid by entering your maximum bid amount and clicking "Submit Max Bid."
  4. Review and accept the terms and conditions.
  5. Review the final bid details; then click "Confirm Bid" to submit your bid.

Once your bid is confirmed, it is final and cannot be retracted.

If you're the winning bidder, SPG Points will be deducted automatically from your account to use for the Moments experience.

Can I increase my bid?

Yes, you can increase your bid anytime before the auction closes. To do so, simply follow the bidding steps above.

How will I know if my bid is no longer the winning bid?

We will automatically send you an email when your bid is no longer the highest. At that time, you will have the opportunity to raise your bid.

How will I know if I win an auction?

If you are the winning bidder, you will receive an email notification. In addition, you will be personally contacted by an SPG Moments specialist within 48 hours to finalize the details of your Moments experience.

What is a bid increment?

The bid increment is the minimum number of SPG Points required to place a bid. For example, if the bid increment is 500 and you click the "Bid" button, you are placing a bid for 500 more SPG Points than the current high bid.

What is a manual bid?

While watching an auction in real time, you will see a button that says "Bid XX,XXX SPG Points." When you click that button, you are placing a manual bid for the stated number of SPG Points.

How do I place a manual bid?

Submit a manual bid by clicking the "Bid" button. This automatically increases the current high bid by the bid increment amount.

What is a maximum bid and how does it work?

A maximum bid is the greatest number of SPG Points a member is willing to pay for a particular auction item. The maximum bid amount must be equal to or greater than the current high bid plus the bid increment or a greater amount. Once you enter a maximum bid amount, you may not increase, reduce or remove it. During the auction, the system manages the bidding process for you. Whenever you are outbid, the system automatically increases your bid by the lowest possible bid increment until you win the auction or reach your maximum bid amount. If another member outbids your maximum bid, we will send you an email notification. If the auction is still open at that time, you may then decide to place a manual bid or stop bidding on the item. To win with a maximum bid, you must have submitted the highest bid at the final closing time of the auction.

What is an auto bid?

An auto bid is a bid placed automatically by the system on behalf of a member who has submitted a maximum bid. If you reach the point in an auction where your auto bid does not meet the bid increment amount, your final bid will be placed for the full amount of your maximum bid. Therefore, it is possible for a maximum bid to win for less than the minimum bid increment. When a maximum bid is the highest bid at the final close of the auction, it wins — even if it's only higher by one SPG Point.

What happens if I purchase a fixed-price event and I do not have enough SPG Points?

You will be contacted by an SPG Moments specialist.

Can I submit a bid offline?

We accept bids online only, but you can submit bids from your mobile device (via our mobile site) or your desktop computer.

Do all auctions close at exactly the scheduled closing time?

Not always. If a bid is placed during the last five minutes of the time remaining in an auction, the auction, OR all auctions in the collection, is extended automatically for five minutes from the time of the latest bid. This is called Bid Extend and can be activated by any member who places a bid within the last five minutes. The auction closes once all bidding activity has stopped for a period of five minutes.

If you have placed a bid when Bid Extend is engaged, you should refresh or reload your browser frequently (every three to five seconds) so that it displays the most current bid status information.

Can I retract a confirmed bid?

No. Once confirmed, all bids are final and cannot be retracted. If you are the winning bidder, SPG Points will be deducted automatically from your account to use for your Moments experience.

What happens if I am bidding on an event and I do not have enough SPG Points?

If you do not have enough SPG Points during an auction, you will automatically be disqualified.